Apr 10, 2007

USA Distribution

As of April 1st, 2007, Mesa Distributors has ceased to be part of the Sierra Distribution Network. Mesa Distributors consequently is no longer authorized to promote, market or represent Sierra products for any purpose whatsoever. SWF East will continue to be the exclusive Sierra Distributor for the Eastern US. Sierra will handle the Western US directly through its North America division, Technology South. The decision to terminate the representation of Embroidery Office products in the Western US was made entirely by Mesa Distributors, and we regret any inconveniences their decision may cause to current users of Sierra products. While the original vendor is in the end who implicitly subscribes to a technical support contract with the customer, our users may rest assured that we at Sierra will continue to be available for any questions you may have on the use of your Embroidery Office products. Likewise, current and new customers alike will continue to be able to acquire products and upgrades through our authorized distributors, who will also be ready to provide the technical support you have come to expect. Because we remain committed to our customers, we welcome the opportunity to work more closely than ever with our exclusive distributor in the Eastern US, SWF East, which will invariably result in a better experience for all our end users in that territory. We look forward to bringing those same benefits to our end users in the Western US as well, by working directly in that territory. Questions? Click here.